The text emphasizes that for behavior change it is very very important that we take into consideration that we want Behavior to be observable and measurable The request to be more normal is subjective vague and not directly observable or measurable Therefore the most critical immediate step is to work with the caregiver to break down this broad concept into specific concrete behaviors that can be observed measured and targeted for intervention For example more normal might be operationally defined as initiates greetings with peers at least twice per play session or maintains eye contact for 35 seconds when spoken to Without clear observable and measurable definitions its impossible to accurately assess baseline levels design effective interventions or objectively evaluate progress Declining the client prematurely option D without first attempting to operationalize the goal is not the first step Beginning observations option A or interviewing others option B would be premature or inefficient without a clear target behavior to guide those assessments