Generalization is the process by which a behavior occurs in the presence of stimuli that are different from those present during training To promote generalization the training environment should either directly resemble or ideally be the natural environment where the behavior is expected to occur or it should incorporate a wide variety of relevant stimuli from the natural environment from the outset Starting training in an environment that is distinctly different from the actual store would create a significant discriminative stimulus for the learned behaviors that is unlikely to be present in the target environment thus hindering generalization The text emphasizes that we want the learning environment to be as close as possible to the actual store Options A B and D all describe effective strategies for promoting generalization A involves training with multiple exemplars and people B involves varying stimuli in the training environment and D training loosely involves intentionally varying noncritical stimulus features to prevent the behavior from coming under the narrow control of specific nonessential cues present during training